FAQ: You Ask and We Answer
What are your shopfront hours?
We are open Tuesday 10am til 4pm, Wednesday 10am til 4pm, Thursday 10am to 8pm, Friday 10am to 4pm and Saturday 10am to 4pm.
Can I take public transport to your shop?
Yes! The number 432 bus to Newport picks up from Yarraville Station and stops on Francis Street almost directly in front of Wembley Ave, only a very short walk up to number 14.
What are your delivery costs?
We offer flat rate shipping to all locations or a free ‘Local Pickup’ option if you are able to come into the shop to pick up your order. Flat rate shipping within Australia is $8, to New Zealand it is $10, delivery to North America is $18 and Europe/UK is $22.
Can I track my delivery?
Orders within Australia are sent via Parcel Post and have tracking available for each delivery. Your tracking number will be included in your Order Completion email and you can also find it in your order history by logging into your Fibresmith account.
International Orders are sent via Australia Post Airmail and do not include tracking unless the order total is over $250. If you would like tracking for your International order, please contact us at firstname.lastname@example.org so we can provide an estimate of additional charges.
How long will it take my order to arrive?
Please allow for up to 2 to 3 business days for your order to be sent out. We currently send all parcels via Australia Post and actual delivery times vary depending on your location Please visit the Australia Post website to obtain a delivery estimate to your location from Yarraville, Victoria 3013. If you require your order to be shipped and delivered quickly, please contact us at shop@fibresmith,com.au or 03 9315 1995 (during opening hours) to organise express shipping (extra charges will apply).
International orders generally take 1 to 2 weeks to arrive but may take up to 8-12 weeks (in very rare instances) if held up in the destination country’s border entry/customs. If your international order has not arrived after 12 weeks, please contact us at email@example.com.