FAQ
Can I pick up my order?
Online orders from Fibresmith can now be collected from the wonderful Far Fetched Designs storefront at 84 Charles Street, Seddon, Tuesday through Saturday from 10am til 5pm.
Please allow up to 2 business days (up to 4 days for yarn orders that require dyeing) for your order to be dropped off at Far Fetched. You will receive an email with collection details once your goodies are ready for collection and orders must be collected within one week of receiving that email.
Orders that are not collected within one week will receive an invoice for the $11 flat rate shipping charge.
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What are your delivery costs?
Within Australia, Fibresmith offers flat rate shipping for a fixed cost of $11, no matter the size of your order.
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Can I track my delivery?
All orders are sent with Australia Post’s eParcel or Parcel Post service and have tracking available for each delivery. Your tracking number will be included in your Order Completion email and you can also find it in your order history by logging into your Fibresmith account.
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How long will it take my order to arrive?
Please allow 2-3 business days to process your order before shipping (this includes yarn dyeing if needed).
All parcels are sent via Australia Post and actual delivery times vary depending on your location. Please visit the Australia Post website to obtain a delivery estimate to your location from Kingsville, Victoria 3012.
If you require your order to be shipped and delivered quickly, please send an email to [email protected] to organise Express shipping (extra postal charges will apply).
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Can I add to my my order before delivery?
If you have not yet received your Order Completion email and would like to add items to an order, please send an email to [email protected].
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Do you ship internationally?
Yes! International deliveries are calculated by weight, the current starting rate, for up to 500g, is as follows:
New Zealand – $20
Canada – $28
USA – $28
UK & Europe – $34
Japan – $28
The starting rate for Standard Airmail, which includes tracking, will be displayed and charged at Checkout but additional costs may apply if your order weighs over 500g.
If your order does weigh over 500g, we will email you a final shipping cost, payable via Paypal or Square invoice.
To confirm final costs before ordering or if a starting shipping rate does not show up for your country at Checkout, please send an email to [email protected] with your order requirements and address so Leslie can provide a quote on shipping charges.
All taxes, tariffs, customs and duty charges for International orders are the responsibility of the receiver. Fibresmith does not offer returns or refunds for customers who refuse to pay the the duties and taxes and we will treat the parcel as abandoned. Please research your own country’s limits and rates surrounding imports and tariffs before ordering.
The current shipping time estimates for Standard Airmail delivery to all countries is covered here on the AusPost website, we recommend you check this chart before ordering.
If your international order has not arrived after 12 weeks, please contact us at [email protected].
How do I take care of my Maze & Vale fabric?
For longevity and keeping prints bright, I recommend washing projects made with hand printed fabric in cold water, with gentle detergent and hanging it to dry.
The inks are quite hardy so if needed, you can use up to a 30°C cycle and tumble dry on low.
If you are using your Maze & Vale fabrics for quilting, you do not need to wash them before piecing. Simply piece them as required for your quilting project and wash as above.
If you are using your Maze & Vale fabrics for clothing, I recommend piecing them together, with overlocked or zig zagged edges on all seams, into large patchwork pieces suitable for your garment, then wash the patchwork piece as above before cutting out your garment.
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How should I iron Maze & Vale fabric?
Maze & Vale hand printed fabric can be ironed directly on either side with a clean iron.
Use of a pressing cloth is recommended for heavy ink areas (like the large dots of the Many Moons design) and at all times if your iron has any residue from previous projects.
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How should I wash my hand dyed yarn?
The majority of Fibresmith Hand Dyed yarns are hand wash only. This means washing in a sink or bucket with cold to warm water with limited agitation and a mild wool detergent.
The Watercolour Sock yarn is the exception, as it is superwash treated, it can be machine washed on the gentle cycle with mild detergent.