FAQ
What are your delivery costs?
Within Australia, Fibresmith offers flat rate shipping for a fixed cost of $11, no matter the size of your order.
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Can I track my delivery?
All orders are sent with Australia Post’s eParcel or Parcel Post service and have tracking available for each delivery. Your tracking number will be included in your Order Completion email and you can also find it in your order history by logging into your Fibresmith account.
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How long will it take my order to arrive?
Please allow 2-3 business days to process your order before shipping (this includes yarn dyeing if needed).
All parcels are sent via Australia Post and actual delivery times vary depending on your location. Please visit the Australia Post website to obtain a delivery estimate to your location from Kingsville, Victoria 3012.
If you require your order to be shipped and delivered quickly, please send an email to [email protected] to organise Express shipping (extra postal charges will apply).
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Can I add to my my order before delivery?
If you have not yet received your Order Completion email and would like to add items to an order, please send an email to [email protected].
Can I pick up my order?
Online orders can now be collected from the wonderful Far Fetched Designs storefront at 84 Charles Street, Seddon, Tuesday through Saturday from 10am til 5pm.
Please allow up to 2 business days (up to 4 days for yarn orders that require dyeing) for your order to be dropped off at Far Fetched. You will receive an email with collection details once your goodies are ready for collection and orders must be collected within one week of receiving that email.
Orders that are not collected within one week will receive an invoice for the $11 flat rate shipping charge.
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Do you ship internationally?Currently, I am only shipping to New Zealand and within Australia. New Zealand deliveries are calculated by weight, the current starting rate, for up to 500g, is $20.
The starting rate for Standard Airmail, which includes tracking, will be displayed and charged at Checkout but additional costs may apply if your order weighs over 500g.
If your order does weigh over 500g, I will email you a final shipping cost, payable via Paypal or Square invoice.
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How should I wash my hand dyed yarn?
The majority of Fibresmith Hand Dyed yarns are hand wash only. This means washing in a sink or bucket with cold to warm water, a mild wool detergent, and limited agitation. Remove excess water by rolling in a towel, and dry flat.
The Watercolour Sock yarn is the exception, as it is superwash treated, it can be machine washed on the gentle cycle with mild detergent, then dry flat.