Shipping Policy

What are your delivery costs?
Within Australia, we offer flat rate shipping for a cost of $10, no matter how much you order.

Can I track my delivery?
All orders are sent with Australia Post’s eParcel or Parcel Post service and have tracking available for each delivery. Your tracking number will be included in your Order Completion email and you can also find it in your order history by logging into your Fibresmith account.

How long will it take my order to arrive?
We currently send all parcels via Australia Post and actual delivery times vary depending on your location. Please visit the Australia Post website to obtain a delivery estimate to your location from Williamstown North, Victoria 3016. We send orders out Monday through Friday, please allow for 1-2 business days before shipping.

If you require your order to be shipped and delivered quickly, please contact us at shop@fibresmith.com.au or 03 9315 1995 during opening hours to organise express shipping (extra charges may apply).

Can I add to my my order before delivery?
If you would like to add items to be sent with an order, please place another order online, use code ADDTOORDER at checkout to remove the shipping charge and leave us a note to combine with your previous order. Please note: we tend to get orders out quite quickly during during business hours (Monday to Friday, 10am to 4pm) so if adding to an order during these hours, please call us at (03) 9315 1995 prior to placing your order.

Do you ship internationally?
Yes! International deliveries are calculated by weight, the current starting rate, for up to 500g, is as follows:
New Zealand – $18
North America – $24
UK & Europe – $30

The starting rate for Standard Airmail, which includes tracking, will be displayed and charged at Checkout but additional costs may apply if your order weighs over 500g. If your order does weigh over 500g, we will email you a final shipping cost, payable via Paypal or Square invoice. To confirm final costs before Checkout, please contact us at shop@fibresmith.com.au with your order requirements and address so we can provide a quote on shipping charges.

All taxes, customs and duty charges for International orders are the responsibility of the receiver. We do not offer returns or refunds for customers who refuse to pay the the duties and taxes and we will treat the parcel as abandoned. Please research your own country’s limits and rates surrounding imports before ordering.

The current shipping estimates for Standard Airmail delivery to all countries is covered here on the AusPost website, we recommend you check this chart before ordering. If your international order has not arrived after 12 weeks, please contact us at shop@fibresmith.com.au.